We are happy to issue refunds or an exchange for any items purchased from Mooch Art Supplies that are returned within 28 days of the receipt of your order. Please email email@example.com and let us know the reason for the return and we can discuss the best options.
Damaged, Faulty or Incorrect orders
Please call us on 0161 5312264 or email firstname.lastname@example.org within 7 days of receiving your order for us to arrange a replacement to be sent out to you. We will arrange collection of the goods and delivery of the replacement goods at no extra charge. Please wrap your order in its original packaging including the packing slip.
Unsuitable or Unwanted Goods
We offer a free returns policy for goods that are unsuitable or unwanted. These goods must be returned to us in a saleable condition. If you would like an exchange please call or email us to discuss alternatives.
Please note there are some products that cannot be returned. This is made clear in the product descriptions.
The return of all items is the full responsibility of the customer, and the goods must be securely packaged to ensure that they arrive back to us undamaged.
Short-falls or order errors should be registered within 7 days by emailing email@example.com